privacy policy
Last updated: 28 November 2025
ACANRE respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.
1. information we collect
We may collect the following types of information when you interact with our website:
Personal information you provide directly:
Name, email address, billing and shipping address, phone number.
Information submitted through forms, such as Contact Form 7 or Essential Addons forms.
Account and order information:
WooCommerce account data, order history, payment details (processed securely via Stripe, PayPal, or other gateways).
Automatically collected information:
IP address, browser type, operating system, pages visited, and time spent on our site.
Cookies and similar technologies (see Section 3).
2. how we use your information
We use your data for the following purposes:
To process and fulfill your orders, including delivery and returns.
To manage your account and provide customer support.
To prevent fraud and secure transactions (e.g., via reCAPTCHA).
To improve our website, products, and services through analytics.
To comply with legal obligations.
We do not sell your personal data to third parties.
ACANRE respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.
3. cookies and tracking
Our website uses cookies to ensure proper functionality and enhance your experience. We categorize cookies as follows:
Essential / Functional Cookies (required for the website to work)
| Cookie | Purpose | Duration | Notes |
|---|---|---|---|
_wpcf7, _wpcf7_version, _wpcf7_unit_tag, _wpcf7_container_post | Contact Form 7 form validation | Session | Functional |
_ea_form_session | Essential Addons Form validation | Session | Functional |
wp_woocommerce_session_, woocommerce_cart_hash, woocommerce_items_in_cart | WooCommerce cart and session management | 2 days / Session | Functional |
wp_logged_in_… | WordPress login cookie (My Account) | Session | Functional |
PHPSESSID | Server session tracking | Session | Functional |
cookieyes-consent / blocksy-cookie-consent | Stores your cookie preferences | 1 year | Stores consent choices |
Optional / Tracking Cookies (require consent)
| Cookie | Purpose | Duration | Notes |
|---|---|---|---|
_GRECAPTCHA | Google reCAPTCHA for spam prevention | 6 months | Only set if enabled on forms/checkout |
_ga, _gid, _gat | Google Analytics | 2 years / 24 hours / 1 min | Only if Google Analytics is active |
_fbp | Facebook Pixel | 3 months | Only if Facebook Pixel is active |
_gcl_au | Google Ads conversion tracking | 90 days | Only if Google Ads is active |
4. sharing your information
We may share your personal information with trusted third parties only to:
Process payments (Stripe, PayPal, etc.)
Deliver and manage orders (couriers, logistics partners)
Prevent fraud and ensure website security (reCAPTCHA, Akismet)
Comply with legal obligations
We never sell your personal information to marketers or advertisers.
5. data retention
We retain personal data only as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., accounting or tax regulations).
6. your rights
Under the EU GDPR, you have the right to:
Access the personal data we hold about you.
Correct or update your personal information.
Request the deletion of your personal data (where not legally required to retain it).
Withdraw consent for cookies or other tracking.
Object to the processing of your personal data for certain purposes.
To exercise your rights, please contact us at: home@acanre.com
7. security
We implement technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
8. third-party services
Our website may use third-party services that set their own cookies, such as:
Google Analytics
Google reCAPTCHA
Facebook Pixel
Stripe, PayPal, or other payment processors
We encourage you to review their privacy policies as well.
9. changes to this privacy policy
We may update this privacy policy from time to time. The latest version is always available on our website, and the last updated date is listed at the top.
10. contact us
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: home@acanre.com
Response time: 1–3 business days