{"id":600,"date":"2025-11-28T09:25:49","date_gmt":"2025-11-28T09:25:49","guid":{"rendered":"https:\/\/acanre.com\/?page_id=600"},"modified":"2025-12-01T18:49:58","modified_gmt":"2025-12-01T18:49:58","slug":"shipping-refund","status":"publish","type":"page","link":"https:\/\/acanre.com\/lt\/shipping-refund\/","title":{"rendered":"shipping &amp; returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"600\" class=\"elementor elementor-600\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3231a139 e-flex e-con-boxed e-con e-parent\" data-id=\"3231a139\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6430c elementor-widget elementor-widget-heading\" data-id=\"1b6430c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">shipping &amp; return policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80a3ce0 elementor-widget elementor-widget-heading\" data-id=\"80a3ce0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8650dad elementor-widget elementor-widget-text-editor\" data-id=\"8650dad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Delivery times are estimates and begin once the carrier collects the parcel from our warehouse. We strive to dispatch all orders within 7\u201310 business days. Delivery typically takes 5\u20137 business days within Europe and 7\u201321 business days for the rest of the world. Actual times may vary depending on the courier and destination.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5093463 elementor-widget elementor-widget-heading\" data-id=\"5093463\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">shipping cost:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167defe elementor-widget elementor-widget-text-editor\" data-id=\"167defe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"wp-block-list\">\n<li>Lithuania \u2014 \u20ac4.99 (delivery to the nearest post machine). Free shipping for orders over \u20ac200.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Europe \u2014 \u20ac19.99 (delivery to your shipping address). Free shipping for orders over \u20ac250.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Rest of the world \u2014 \u20ac39.99 (delivery to your shipping address).<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Customs &amp; import fees: any customs duties, taxes or additional fees are the customer\u2019s.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0782b61 elementor-widget elementor-widget-heading\" data-id=\"0782b61\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">prohibited destinations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263d322 elementor-widget elementor-widget-text-editor\" data-id=\"263d322\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We do not ship to Russia or to countries currently subject to international sanctions or trade restrictions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f797f2d elementor-widget elementor-widget-heading\" data-id=\"f797f2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">helpful notes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4536552 elementor-widget elementor-widget-text-editor\" data-id=\"4536552\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol class=\"wp-block-list\">\n<li>Prices are shown in EUR.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>Shipping charges are calculated at checkout and included in the order summary.<\/li>\n<!-- \/wp:list-item --><!-- wp:list-item -->\n<li>If you have special delivery instructions or need a custom shipping option, please get in touch with us at <a href=\"mailto:home@acanre.com\">home@acanre.com<\/a>.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df1f564 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"df1f564\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2754556 elementor-widget elementor-widget-heading\" data-id=\"2754556\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c0088 elementor-widget elementor-widget-heading\" data-id=\"68c0088\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">how to register a return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4639d elementor-widget elementor-widget-text-editor\" data-id=\"ec4639d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li>Visit our website and complete the Return form using your Order ID and the email address used during checkout.<\/li>\n<li>Select the reason for return in the form.<\/li>\n<li>Pack the item(s) securely in the original packaging.<\/li>\n<li>Please return the parcel to the address from which it was sent.<\/li>\n<li>Drop off the return parcel at the nearest service point of the specified carrier.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5125b8a elementor-widget elementor-widget-heading\" data-id=\"5125b8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">return policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb787ab elementor-widget elementor-widget-text-editor\" data-id=\"cb787ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p>You may return any item within 14 days of receiving your order. All items must be returned in their original condition\u2014unworn, unwashed, unused, and free from any marks (including makeup or deodorant). Items that show signs of wear cannot be accepted.<\/p>\n<\/li>\n<li>\n<p>Returns must be shipped from the same country to which the order was originally delivered.<\/p>\n<\/li>\n<li>\n<p>We recommend keeping your shipping receipt until the return is confirmed, in case the parcel is lost in transit.<\/p>\n<\/li>\n<li>\n<p>Refunds are processed within 5 business days after the return arrives at our warehouse. During peak periods, processing times may be longer.<\/p>\n<\/li>\n<li>\n<p>Refunds are issued to the same payment method used at checkout.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3356a35 elementor-widget elementor-widget-heading\" data-id=\"3356a35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">return fee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01093fa elementor-widget elementor-widget-text-editor\" data-id=\"01093fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p>A return shipping fee will be deducted from your refund.<\/p>\n<\/li>\n<li>\n<p>The initial shipping cost is non-refundable.<\/p>\n<\/li>\n<li>\n<p>The return fee varies by country according to the courier\u2019s rates.<\/p>\n<\/li>\n<\/ul>\n<p>Please note: the return shipping fee is additional and varies by country according to the courier\u2019s rates. It does not include the 20\u20ac handling fee, which is charged separately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01127c9 elementor-widget elementor-widget-heading\" data-id=\"01127c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">unclaimed parcels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0811d1f elementor-widget elementor-widget-text-editor\" data-id=\"0811d1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Unclaimed parcels are not considered returns. If a parcel is not collected and is returned to us, a 20 \u20ac handling fee will be deducted to cover return and processing costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-016c518 elementor-widget elementor-widget-heading\" data-id=\"016c518\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">exchanges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f11d6ba elementor-widget elementor-widget-text-editor\" data-id=\"f11d6ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We do not offer direct exchanges. If you wish to exchange an item, please return the original piece within 14 days and place a new order for the preferred item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b29228b elementor-widget elementor-widget-heading\" data-id=\"b29228b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">claims<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5240e elementor-widget elementor-widget-text-editor\" data-id=\"4d5240e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If you receive an item that is damaged or faulty, please notify us within 14 days of delivery at <a href=\"mailto:home@acanre.com\">home@acanre.com<\/a>.<\/li>\n<li>Include your order number and clear photographs of the issue.<\/li>\n<\/ul>\n<p>Please note: pilling is a natural characteristic of wool and other natural fibers and is not considered a manufacturing fault.<\/p>\n<p><!-- \/wp:list --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>shipping &amp; return policy shipping Delivery times are estimates and begin once the carrier collects the parcel from our warehouse. We strive to dispatch all orders within 7\u201310 business days. Delivery typically takes 5\u20137 business days within Europe and 7\u201321 business days for the rest of the world. Actual times may vary depending on the [&hellip;]<\/p>","protected":false},"author":1,"featured_media":81,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-600","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping &amp; return policy - ACANRE<\/title>\n<meta name=\"description\" content=\"Delivery times are estimates and begin once the carrier collects the parcel from our warehouse. 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